Airport & Airlines PAX Experience

Upskilling Team To Remain the Best

IER provides airport operators and airlines with the most relevant solutions from Check In to Boarding based on exclusive Hardware, Software and Services that help them to reduce costs and increase revenues while enhancing passenger experience. To remain the best in the market, Managing Director, Fabrice Godeau approached BCUMEN for its EDGAN program to equipped his team with the skills they need.

At a Glance

4

Days EDGAN Training

5

Newly Certified Solution Consultants

Signature Story

Plot

Over the course of 6 months in 2018, BCUMEN met with Managing Director of IER Group, Fabrice Godeau, to understand and uncover the industry pain points his team faced and establish common metrics to be used for discussions.

Cressendo

A week before Christmas, the IER Group Asia Pacific Middle East / Front Office Team flew into Singapore where BCUMEN carried out the EDGAN strategic sales training.

Not only were the team trained with strategic selling tools, they also experienced the usage of relationship matrixes and ways to increase productivity in their day to day work.

After weeklong training filled with cross-learnings, project work, group discussions and roleplaying, we are confident to say the team at IER Group has been equipped with stronger communication skills and understand the science behind the art of selling. 

Resolution

Captivated and immensely satisfied with the training program, Fabrice Godeau and his team at IER Group are happy and proud to have BCUMEN as their training provider and look forward to greater future collaborations.

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